What features should good building maintenance software have?

In a building maintenance company, if you want the software to run your business properly there are a few features that are essential. 1) A good CRM system. A simple, easy to use Customer Relationship Management to keep the details of all your clients, the clint sites, their assets and requirements. 2) A scheduler that […]

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5 software apps to help run a garden landscaping business

Running a garden landscaping business means that you are out on site a lot of the time and so mobile apps are key to success. I spoke to Pat Beqiri from Brights Seasons Landscaping about what he uses to make his business run smoothly. Here’s what I found. 1. Microsoft Outlook 2016 Not glamorous and […]

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5 benefits and advantages of using Field Service Software in the UK

Of course large businesses need have field service software to enable them to function. Medium sized businesses are on board and a small percentage of small businesses have made the jump. If you’re running a business still using spreadsheets and word documents, maybe it’s time you go on board. Here are 5 good reasons to […]

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Facilities Management software to improve workflow in the UK

Facilities Management companies need solid and reliable software to run their companies properly. Yes, I could bang on about increased workflow, reduced costs of administration which leads to healthier margins and more profit – but I won’t. Why? Because you already know that you should be using software for this. Of course, the reason you’re […]

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Stop being weak. Trades you need to qualify your potential customers!

Quite frankly providing quotes to customers is a pain in the arse – unfortunately it is a necessary evil. Most customers have no concept of the amount of time it takes to schedule an appointment to meet them, drive to their place of residence, talk through their requirements, sit down after work and prepare a […]

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It seems a lack of professionalism is global

I came across this article from the Sydney Morning Herald. It seems that a lack of professionalism is endemic across the Western World and as far away as Australia. It reminds me of the last two experiences I have had with a tradesman – and I’m in the game, or at last I was. The […]

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5 tips to deal with angry field service customers

I’m working in the office of a property maintenance company at the moment, mapping their processes, looking for efficiencies and installing Flobot. It’s a good office, lots of fun and hard work and they are a good company providing a great service to their corporate clients. I think we are going to make them even […]

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A useful work flow chart

As we had a spare ten minutes we thought we would knock up a very quick work flow chart for Flobot. But this work flow would work equally well as a cheat sheet for any service business. Might be useful. Download it as a pdf here: Flobot Work Flow in Eight Steps v2

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Tips for writing a good business quotation

Actually, I’m not talking about those kinds of quotations, although that is a good one. What I am going to share are a few tips that I’ve built up over the years for writing business proposals. Specifically, these tips are for writing proposals for companies providing trade services to consumers or small businesses, for example […]

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Retaliatory chargebacks – what are they?

Chargebacks are a problem for all sorts of businesses and they affect the on-line merchant the most. But I won’t cover that here because we are interested in companies that provide services in the field or in-house and who use card processing to get fast payments. So, let’s start with – what is a chargeback? […]

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