The right people in the right place at the right time. When you are running a facilities or service management business, contractors and field engineers are your biggest asset - but let's be honest, they can also be your biggest liability because they work remotely. You need to be able to manage them effectively from one place to ensure that they are providing a quality service for your clients.
Using Flobot means that booking a job for a contractor or field engineer is as simple as entering Who, Where, What and When. If it’s an existing customer, just call up their record and add a new job. Let your customer tell you when it's convenient for them and Flobot will present you with all of the schedules for field team members who are capable of doing that job, who cover that area, and who are available for work. It's so quick and easy to do, that you can book a slot while the customer is on the phone, and you don't even have to go back and and build a schedule for your engineers at the start of the week - it's already been done.
Add notes to the record for your field team member such as information about collecting keys or switching off burglar alarms etc. If your field team member has Flobot FieldNet, there's no price lists to remember as the rates and parts costs are all pulled into their app.
Flobot has a separate web based portal for field team members with a unique username and password, allowing them to check their schedule from a PC or Smartphone, update their payment details and home address and check their payments. Sub contractors can even let you know their availability for work by populating the slots they'll cover. We know that businesses often employ a mix of sub contractors and directly employed field team members, and Flobot is flexible enough to cope with this two tier system.
Nothing upsets a sub contractor more than payment queries or disputes. Flobot's portal allows you to keep them informed in real-time about the status of their payments, the status of all the jobs they've worked on, how much money has been allocated to them and deductions that you've made for CIS. That way they can see exactly what they will be paid at the end of the month. No surprises and no unhappy sub contractors.What's more, payments can be automatically allocated to sub contractors by FieldNet a when a job has been completed. You can also opt in to allow your field team members to participate in bonus schemes and give incentives for up selling.
business, it allows me to run several teams of contractors at once.'
- Aaron Guraziu, Bright Seasonsevery landscaping company doesn't use this software, because you can't run a gardening company properly without it.'
- Peter Davies, Balham Landscaping and Gardeningthis kind of software gets, as fully featured as everything we trialled and nicer to use than anything else. '
- Julian Sandell, Abstract Landscapes
Hosted in the cloud and available through a browser on any device, Flobot system allows the user to control every aspect of the day to day running of the field service business. The dashboard gives real-time visibility of the jobs, the customers and the field engineers.
Using this system the user can build and send estimates, issue invoices, receive payments from debit and credit cards, make customer notes, schedule field members for appointments and instantly update clients with the information about their jobs that they need to know.
The Flobot app is designed to get your field team members, agents, engineers and tradespeople out in the field to the right job and on time.
Navigate from job to job by utilizing the built in maps function. Send that information to your client and they can see where your guy is on the map with an estimate of the time of arrival - just like Uber.
Once your field team member has arrived they can check into the job so the office knows they have started work. You can bill by the hour if you want with the built in timer. But you may just want to complete, create a job sheet and attach some pictures.
Attach your 3rd party apps, pdfs, certificates to the job sheet and then get the all important signature for the office so they can bill straight away - or create an invoice in the field.
Flobot app sends all the field data back to the office so you can see where all your field members are and what they are doing at any time.
Flobot is simple to learn but why not save time? Find out it will work for you with a real-time demo. What are you waiting for?